Terms of Service
Veteran Accuracy Mobile Phlebotomy (V.A.M.P.) is responsible solely for the drawing and delivery of laboratory specimens. V.A.M.P. does not collect any specimens without a valid physician order or a request from a laboratory. V.A.M.P. is not authorized to provide medical advice, treatment, or diagnosis.
Appointment Requirements
V.A.M.P. requires the following patient information, copy of physician order, and front and back copies of insurance card at least 48 hours before the scheduled appointment. Failure to provide this information within the specified timeframe will result in the cancellation of the appointment. This ensures adequate preparation for the blood draw and proper service delivery.
Specimen Handling and Delivery
V.A.M.P. handles the delivery of all samples to their designated laboratories. If a sample must be picked up by another courier service, V.A.M.P. is not responsible for any delays caused by weather or other factors once the specimen is in the courier’s possession.
Laboratory Processing
V.A.M.P. is not responsible for any errors made by the laboratory after specimen receipt. If a lab error occurs, V.A.M.P. will gladly return to recollect the sample at a discounted rate. Errors caused by V.A.M.P. (e.g., incorrect tubes, unsuccessful blood draws) will be corrected by redrawing at no additional charge, provided all required paperwork was submitted on time.
V.A.M.P. Guarantee
Any errors during specimen collection caused by V.A.M.P. will result in no charge to the patient or a redraw at no cost.
V.A.M.P. makes every effort to contact patients prior to the draw and will not arrive unless verbal contact is made the night before or morning of the appointment.
Cancellations and No-Shows
Please provide 24-hour notice if you need to cancel an appointment. Contact V.A.M.P. via phone, email, or text.
If V.A.M.P. arrives and is unable to collect a specimen due to circumstances beyond control — for example, patient refusal, patient not fasting as required, dehydration, hospitalization, or unavailability — full charges will apply.
Billing and Payment
Payment for V.A.M.P. services is collected prior to the appointment. V.A.M.P. does not bill insurance; clients must submit claims themselves, with no guarantee of reimbursement.
Laboratory testing is billed separately by the lab (e.g., LabCorp, Quest). V.A.M.P. is not responsible for outstanding lab balances, which must be cleared prior to scheduling future draws. Labs may decline specimens if balances are unpaid.
Service Nature
V.A.M.P. operates as a private pay concierge convenience service and is not affiliated with any laboratories or physician offices. V.A.M.P. has no authority to offer discounts on lab tests.
Privacy and Compliance
V.A.M.P. is fully HIPAA compliant and respects client privacy. Personal information will never be shared with unauthorized parties.
Results Handling
V.A.M.P. does not receive lab results. It is the responsibility of the physician’s office to obtain test results from the laboratory.
Special Notes for Parents
- Keep children well-hydrated 24 hours before their blood draw.
- A calm environment improves success rates; however, multiple attempts (up to three) may be necessary, especially with small veins or uncooperative children.
- Inform V.A.M.P. if your child is typically aggressive or requires extra assistance to ensure a safe and successful draw.
Thank you for choosing Veteran Accuracy Mobile Phlebotomy!
Shanna Kennedy, CEO
Veteran Accuracy Mobile Phlebotomy
VAMPLabs.com